Training for Service Technicians on Policy & Procedures. Documentation. The 3 C’s. Punch time guidelines. Testimonials We have been working with Carol Walsh for a couple of years and during that time we have seen many improvements in our processes and a great reduction in lost sales revenue. The return on investment alone makes using…

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In Depth  Instruction on Diagnostic punch time vs. work time. Understanding & Reducing overlapping labor. Technical writing. Comprehensive coding. Testimonials Several years ago we asked BMW for some guidance on managing warranty processes and indexes. They quickly suggested Carol Walsh. Little did we know what a treasure we had found! Carol quickly evaluated our people…

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