About Us

Your Trusted Warranty Management Consultancy

Detailed Processing Inc. was established with one goal in mind: to assist automotive dealers in maximizing their warranty dollars and protecting them from a costly manufacturer’s audit.

With over 39 years of experience in service advisory, assistant service, and office and warranty management, this company was created to help assist dealers with their warranty compliance and training needs and provide customized and personalized services to fit the dealership's needs; these services are extremely effective in today’s competitive market.

Every dealer could use a second set of eyes to protect them from a manufacturer’s audit, which generally cost thousands of dollars and a lot of aggravation. We know exactly what to look for so we can better protect your dealership from a costly expense. After the completion of the review, you will receive an in-depth report, which provides you the knowledge of where the discrepancies are and how to avoid them in the future.

Your service department will be better trained and money won’t be left sitting on the table or falling through the cracks.

With over 39 years of automotive experience in both management and hands-on activities associated with coding, proofing, and accounting of warranty claims, some of the many and valuable services available are a Repair Order Process Review with training and Warranty Administrator/Booker training. Included in this service are many tools to help the service department protect and maximize the warranty dollar.

Detailed Processing Inc. is a company that was founded by Carol J. Walsh, President, with a growing list of dealerships in the tristate and New England areas. Her area of expertise is not limited to just BMW, as it is clear that her knowledge has helped many other manufacturers such as Mercedes-Benz, MINI, and Porsche AG.