Our Process

Included in this service are many tools to help the service department protect and maximize the warranty dollar:

  • An examination of problem areas, analysis of warranty index, check for discrepancies and lost revenue, training for coders for claim accuracy and training technicians to ensure all work performed is collected, which increases hours per R.O.
  • A full review of existing paid claims, documenting areas in need of improvement.
  • Work one on one with coders/warranty administrator reviewing incoming information from technicians and advisors and provide guidance to maximize claims and ensure proper documentation.
  • Review of warranty schedules and indexes and note any unusual trends.
  • Training meeting with all technicians, review required information, time stamp requirements and answer general questions.
  • After review of repair orders, training meetings held with all Service Advisors, Dispatcher, Parts personnel and Warranty Coders to give instructions and guidelines on decreasing any deficiencies and maximizing the claim.