Follow Up

Follow-up reviews are conducted every 3 months until the dealership reaches the goal of under 10 percent discrepancies. After the goal is obtained follow-up visits every 4 to 6 months to keep personnel motivated and train any new personnel.

Follow-up Service :

Review of 100-125 repair orders, documenting discrepancies, lost revenue and improvements.

Follow up meetings with Management, Warranty department, Service Advisors and Technicians. Additional training meetings held for any new service personnel.

At each follow-up visit all findings are reviewed including areas of improvement achieved and motivation to continue improving & areas in need of improvement.

After each follow up visit the dealers receives a full report with areas to focus on. the visit is ended with a brief shop meeting with reminders and tips for the technicians.

Follow up visits keep personnel motivated to perform at their peek.