Service Directors/General Managers

May 10, 2018

Be aware many manufacturers are now performing random audits.  Dealers that are in line with either KPI or Indexes’ and have no red flags have recently been randomly audited.  Protect yourself and make sure all personnel are following all warranty policy & procedures. More ››

Service Advisor Tip

April 18, 2018

Review all known vehicle history & service bulletins prior to making repairs to ensure the correct repairs are performed. More ››