NEW Advanced Technician Training class- Booking for 2019

October 12, 2018

In Depth  Instruction on Diagnostic punch time vs. work time. Understanding & Reducing overlapping labor. Technical writing. Comprehensive coding. More ››

Serving the Tri-State & New England area

October 11, 2018

Specializing in Warranty Policy & Procedures for BMW, Mini, Mercedes & Porsche Warranty coder Administrator training. Technician Technical Writing & Punch time training. Serving New Jersey, New York, Connecticut, Massachusetts areas. More ››

Service Managers & General Managers

October 11, 2018

New Year, New Game Are you ready for a warranty audit? Are your claims protected from the scrutiny of an audit? Make sure your  entire Service team are following all warranty Policy & Procedures. Are you leaving MONEY on the table? More ››

Basic Technician Training Class- Booking for 2019

October 11, 2018

Training for Service Technicians on Policy & Procedures. Documentation. The 3 C's. Punch time guidelines. More ››

Now Booking for the Summer & Fall of 2019

October 11, 2018

More ››

Service Department

September 29, 2018

To generate more business revenue through the winter months, please have your call center or Service Advisors reach out to customers on the recall list. More ››

Service Advisors

September 29, 2018

Check vehicle tires for tread wear every time a car comes into the shop.  Increase tires sales. 2mm minimum should be recommended for replacement.   Have your technicians check for nails, bubbles & flat spots.  Service Advisors should all carry the handy tread wear indicator tool; this is easy to ... More ››

Technician tip

August 10, 2018

Bulletins change frequently, always recheck and read the bulletin you are performing as if it is new. This will decrease the chance of charge backs. More ››

Technician Tip

July 18, 2018

All test plans must be completed; failure to do so will result in the claim not getting paid. The Manufacturer has charged back and not paid numerous claims over the last several months due to technicians’ not following simple proper procedures. More ››

Technician Tip

June 18, 2018

Bulletins performed must be followed step by step.  If a step is skipped it could result in the claim not getting paid. More ››