Training for Service Technicians on Policy & Procedures.
The 3 C’s.
Punch time guidelines.
We have been working with Carol Walsh for a couple of years and during that time we have seen many improvements in our processes and a great reduction in lost sales revenue. The return on investment alone makes using Carol a sound decision. Combining that with her ability to train warranty administrators, service advisers and technicians and relate to these people at their level is just added value.
Timothy A. Parker, General Manager
BMW, Hartford, CT